Consumer Reports has regularly praised the Tesla Model S, however the magazine is now reporting one big problem with its latest test vehicle.
A brand-new range-topping P85D model, accumulating just over 2,300 miles in less than a month of ownership, was rendered effectively “undriveable” after the driver-side retractable door handle failed to deploy.
The handle is designed to fit flush when not in use, automatically extending whenever the driver approaches the vehicle.
“Except this time the one on the driver’s door of our P85D didn’t pop out, leaving us no way to open the door from the outside,” CR reported. “And significantly, with the car sensing a problem, wouldn’t drive.”
The driver was able to move the car a short distance and unlock the doors via a smartphone app, crawling over from the passenger side to get behind the wheel. The problem appears to be common, accounting for the majority of owner complaints logged in CR surveys.
“The good news: Getting our Tesla fixed could hardly have been more convenient,” the report added.
Rather than sending a truck to haul the Model S to a service center 60 miles away, the company simply sent a repair technician who arrived the following morning to fix the problem. The Model S received a new door-handle control module, installed in approximately two hours.
The magazine previously reported a long list of relatively minor problems with an older Model S that accumulated more than 15,000 miles. The issues included intermittent problems with the door handles, a frozen infotainment system, broken buckles, creaks and an unresponsive trunk release.
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